ChildLine Upgrades Systems to Strengthen Child Protection Services

Port of Spain, Trinidad and Tobago – 26 May 2026 – ChildLine has completed a full upgrade of its data and case management infrastructure, equipping the organisation to respond more quickly and effectively to children in need. The system upgrade was funded through the Digicel Foundation’s Extraordinary Projects Impacting Communities (EPIC) programme, in partnership with Shell Trinidad and Tobago. 

ChildLine operates a 24/7 helpline that has served as a child protection resource in Trinidad and Tobago for nearly 25 years. Its previous system was over 15 years old and could not keep pace with growing demand. The upgraded system, named KIT in memory of Childline’s late advocate Mary Kit Moonan, includes a new Customer Relationship Management (CRM) system, server, computer, and improved internet connectivity.

ChildLine’s General Manager, Leevun Solomon, explains, “This upgraded IT infrastructure will allow our Active Listeners to spend less time on paperwork and administrative processes and more time doing what matters most: listening, responding, and intervening when a child reaches out in crisis."

Staff, volunteers, and counselling specialists can now access the system from anywhere in the building, and training can be conducted remotely. All communication channels, including calls and texts, are consolidated into a single view, allowing counsellors to track and follow up on cases more efficiently. The new system also generates real-time data, enabling ChildLine to identify emerging trends and improve follow-up care and advocacy.

Twenty-seven people have been trained as trainers in the new system, ensuring the organisation can sustain and expand its capacity over time. By improving the speed, accuracy, and coordination of case management, KIT strengthens Childline’s ability to act quickly, follow up consistently, and ensure that the concerns of children are not lost in the system.